Last updated: October 15, 2026

Refund Policy

We want PlaylistGrab to earn its place on your PC. Every Pro license — 1-year and lifetime — comes with a 30-day money-back guarantee, no questions asked.

How to request a refund

• Reply to the receipt email you received after purchase, or contact us via playlistgrab.com, within 30 days of your order date.
• Include the email address you used at checkout and, if possible, your order reference number.

What happens next

• Refunds are processed by FastSpring, our authorized merchant of record, back to your original payment method. Depending on your bank, the credit typically appears within 5–10 business days.
• When a refund is completed, the license key is deactivated and Pro features stop working. The free plan keeps working.

Before you ask for a refund

If something is not working — a failed download, an activation problem — please give us one chance to fix it. Most issues are solved in one reply, and our step-by-step guides at Guides & FAQ cover the common cases.

Exceptions

We may decline a refund request made after 30 days, or in cases of clear abuse (for example repeated purchase-and-refund cycles). Nothing in this policy limits any statutory consumer rights you may have in your country.